Privacy Policy

1. Introduction

Tulix Systems, Inc. ("Tulix," "we," "us," or "our") is a B2B streaming infrastructure and OTT technology company. We provide video delivery, live streaming, CDN, cloud playout, transcoding, analytics, CTV/mobile applications, and related services to broadcasters, content owners, FAST channels, and enterprises worldwide.

This Privacy Policy explains how we collect, use, store, and protect information when you:

• Visit our website at tulix.com
• Interact with us as a prospective or current client
• Use services we operate on behalf of our clients

2. Who We Are: Data Controller vs. Data Processor

Tulix operates in two distinct capacities depending on context:

As a Data Controller: When you visit tulix.com, submit an inquiry, or communicate with us directly, Tulix controls the data you provide.

As a Data Processor: When Tulix operates streaming platforms, applications, CDN delivery, or analytics on behalf of a client, Tulix acts as a data processor under the instructions of that client (the data controller). In such cases, the client's own privacy policy governs end-user data. Tulix processes such data solely to deliver contracted services.

For B2B clients requiring a formal Data Processing Agreement (DPA), please contact us at [email protected].

3. Information We Collect

3.1 Website Visitors (tulix.com)

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URL
• Device type and operating system
• Cookie identifiers (see Section 7)

3.2 Prospective and Current Clients

• Name, job title, and company name
• Business email address and phone number
• Project requirements and communications
• Billing and invoicing information

3.3 Service Delivery (on behalf of clients)

• Viewer technical data (IP address, device ID, OS version, session data)
• Streaming quality and performance metrics
• DVR/time-shift usage data
• Application interaction logs

4. How We Use Information

We use collected information to:

• Respond to inquiries and provide requested services
• Operate, maintain, and improve our infrastructure and platforms
• Generate analytics and performance reports for clients
• Send service-related communications (billing, technical notices, updates)
• Comply with legal obligations
• Protect the security and integrity of our systems

5. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), United Kingdom, or jurisdictions with equivalent data protection laws, our legal bases for processing include:

• Contractual necessity - to fulfill our service agreements
• Legitimate interests - for website analytics, security, and business communications
• Legal compliance - where required by applicable law
• Consent - where explicitly obtained (e.g., marketing communications)

6. Data Sharing and Sub-Processors

Tulix does not sell personal data. We may share data with:

• Infrastructure sub-processors (e.g., cloud hosting, CDN partners) who are contractually bound to equivalent data protection standards
• Professional advisors (legal, accounting) under confidentiality obligations
• Law enforcement or regulatory authorities only when required by applicable law and with appropriate legal process

7. Cookies

Our website uses cookies to improve user experience and collect analytics data. Types of cookies used:

8. Data Retention

• Website visitor data: Retained for up to 12 months, then aggregated or deleted
• Client contact data: Retained for the duration of the business relationship plus 3 years
• Service delivery data: Retained per the terms of the applicable client agreement; deleted or returned upon contract termination upon request
• Financial records: Retained as required by applicable law (typically 7 years)

9. Data Security

Tulix employs industry-standard security measures including:

• Encryption in transit (TLS 1.2/1.3)
• Encryption at rest for sensitive data
• Access controls and role-based permissions
• Regular security reviews and infrastructure monitoring

10. International Data Transfers

Tulix operates global infrastructure. Data may be transferred to and processed in countries outside your country of residence. Where such transfers involve data from the EEA or UK, Tulix ensures appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent mechanisms as recognized under applicable law.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data (right to erasure)
• Restrict or object to certain processing
• Data portability - receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

12. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has submitted personal information to us, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify active clients directly. We encourage you to review this policy regularly.

14. Contact Us

For any questions, data requests, or to request a Data Processing Agreement (DPA):

Tulix Systems, Inc.
Email: [email protected]
Website: https://tulix.com
Address: 1002 Hemphill Ave, Atlanta GA 30318. USA